Complete Professional Services for Your Point of Sale Ecosystem
At AM/PM Service, we’re not just a POS vendor, installer, or service provider — we’re your POS Performance Partner. From implementation and integration to round-the-clock technical support, we work beside you to keep your stores running smoothly and profitably.
We bridge the gap between technology and the retail floor — ensuring your systems are always connected, your data always secure, and your customers always served. With AM/PM, you get more than a service provider — you get a partner dedicated to the heartbeat of your business.
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Where Expertise Meets Reliability
Our team combines deep technical expertise with dependable nationwide support. From rapid repairs and 24/7 assistance to proactive asset management and technology consulting, we deliver services that keep your business running at peak performance. Backed by our extensive warehouse and staging center, every solution is prepared, tested, and ready to perform when you need it most.
Technology Consulting
Leverage our industry expertise to design and implement technology solutions that align with your goals and maximize ROI.
Break Fix
Count on fast, reliable repairs from certified technicians to minimize downtime and keep your technology performing at its best.
Warehouse & Staging
With thousands of critical parts on hand and equipment staged before deployment, we ensure every installation is seamless and ready to perform from day one.
Asset Management
Gain complete visibility and control of your hardware and software assets to reduce costs, improve security, and extend equipment life.
24/7 Live Support
Enjoy 24/7 access to certified technicians—whether remote or on-site—so issues are resolved quickly and your operations never miss a beat.
Technology Consulting
Leverage our industry expertise to design and implement technology solutions that align with your goals and maximize ROI.
Break Fix
Count on fast, reliable repairs from certified technicians to minimize downtime and keep your technology performing at its best.
Warehouse & Staging
With thousands of critical parts on hand and equipment staged before deployment, we ensure every installation is seamless and ready to perform from day one.
Asset Management
Gain complete visibility and control of your hardware and software assets to reduce costs, improve security, and extend equipment life.
24/7 Live Support
Enjoy 24/7 access to certified technicians—whether remote or on-site—so issues are resolved quickly and your operations never miss a beat.
Trusted by the Top Point of Sale Brands
When you submit a service request with AM/PM, you can count on the peace of mind that comes from working with technicians certified by the industry’s leading point-of-sale brands. Our experts undergo continuous training to ensure your systems are installed, serviced, and repaired with precision and efficiency.
THE AM/PM SERVICE EXPERIENCE
From Agreement to Implementation & Beyond: What Happens Next
Once your agreement is finalized with your Sales Representative, AM/PM’s Service Department takes the lead in bringing your POS solution to life. By this point, you’ve seen a full product demonstration and approved your proposal — now our expert service team manages every detail, from planning and preparation to installation and beyond.
Explore our proven step-by-step process, designed to ensure a smooth, efficient rollout and long-term success with your new system:
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Reliable Field Service Coverage Across North America
AM/PM Service’s field services deliver certified, on-site technical support backed by one of the largest service footprints in North America. Our technicians are trained across leading point-of-sale, networking, and IT systems, ensuring every visit is handled with expertise and professionalism. From full IMAC work—installing, moving, adding, or changing equipment—to complex networking needs and responsive break-fix support, we keep your technology running smoothly and your operations uninterrupted. With AM/PM, you get a reliable partner equipped to handle the day-to-day demands and long-term growth of your business.
Asset Management Services
Hardware Asset Management
AM/PM’s Hardware Asset Management keeps your entire device lifecycle organized, optimized, and always accounted for. From procurement and configuration to deployment and retirement, every asset is tracked with precision. Real-time visibility reduces loss, boosts productivity, and ensures you’re always ready for what’s next. With AM/PM, your hardware stays under control—so your teams can stay focused on what matters.
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Software Asset Management
AM/PM ensures every application in your environment is licensed correctly, securely maintained, and performing at its best. We centralize tracking, updates, and compliance so nothing slips through the cracks. With full visibility into usage, licenses, and renewals, you can reduce costs and eliminate risk. We keep your software ecosystem streamlined, efficient, and ready to scale.
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Secure Asset Removal
Secure Asset Removal from AM/PM ensures end-of-life devices are handled safely, responsibly, and in full compliance with data-protection standards. We manage everything—from pickup to certified data destruction and eco-friendly disposal. Each step is thoroughly documented to eliminate risk and protect your organization. We’re your one-stop-shop partner ready to retire your old assets and guide you seamlessly into your next upgrade.
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End-User Asset Monitoring
Keeping your workforce’s devices visible, healthy, and secure is effortless with AM/PM. We monitor every device’s performance, usage, and compliance—ensuring assets are always accounted for and nothing gets lost over time. As your one-stop partner, AM/PM supports your end users at every step, making device management simple, reliable, and worry-free.
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Asset Deployment
Rolling out new point-of-sale hardware across retail, grocery, or restaurant locations is seamless with AM/PM. We handle installation, configuration, and testing to ensure every system is ready for immediate use. Our experienced team minimizes downtime and disruption, keeping operations running smoothly during upgrades. With AM/PM as your deployment partner, your locations are fully equipped and operational from day one.
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Preventative Maintenance
Keeping your systems running at peak performance starts with preventative maintenance from AM/PM. We provide scheduled servicing and routine inspections on request to help prevent issues before they develop. Our preventative approach reduces unexpected failures, minimizes downtime, and extends the lifespan of your assets. With us as your partner, your operations stay smooth, reliable, and protected from avoidable disruptions.
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Print Management Services
Streamlining your printing environment is simple with AM/PM. From receipt printers to office printers, we manage setup, scheduled maintenance, and supplies to keep every device running efficiently. Our quick support reduces downtime and keeps workflows moving without interruption. With AM/PM handling your print infrastructure, your team can focus on serving customers—not troubleshooting printers.
Contact UsRemote Software Help Desk
Get live, expert support for your point-of-sale software with AM/PM’s remote Help Desk. Our team of certified software professionals, based locally in North America, can troubleshoot issues in real time and provide guidance tailored to your grocery, retail, or restaurant environment. Using secure remote tools, they can directly access your computers or equipment when needed to quickly resolve problems. With AM/PM, downtime is minimized, staff stay productive, and your operations keep running smoothly.
24/7 Live-Agent Call Center
Our Call Center gives your business immediate access to a live, North America–based professional anytime you need support. We listen carefully to every request, documenting all concerns, and coordinating the right solution—whether that’s scheduling an on-site technician, arranging an immediate response for urgent issues, or connecting you with our Software Help Desk.
Customer Service Request Portal
Get improved visibility and access to real-time work order information 24/7, 365 days a year. With the ability to login from virtually anywhere with a WiFi connection, we make it easy to stay on top of all Point-of-Sale service requests. To create your account, contact us by phone toll-free at 1-800-663-4571 or email us at help@ampmservice.com.
