Why Get A Service Agreement?

Many business owners ask why they should consider a service agreement and not just go on time and materials? The following list poses questions for a owner to consider.

Typically if an owner can answer yes to any one of the questions a customized service agreement is usually right for them.

Service Agreement Questions

• Do you require fixed annual costing for budgeting?
• Do you require a response time or restore time commitment?
• Do you require help with logistics, spares, a single point of contact.
• Do you require service outside normal business hours?
• Do you require parts and equipment to be readily available or “Hot” swap for defective parts?
• Do you have any specialized, legacy or new products that requires the service provider to invest in additional training or spares?
• Are you a national account that requires a consistent level of service or support for all your locations?
• Do you require any value added services such as hard drive rebuilds, virus cleaning assistance or problem avoidance management?
• Do you require that scheduled preventive maintenance services be provided?
• Do you require a more cost effective or extended service coverage to complement the manufacturers warranty program?

The services listed can be included in any service agreement. All service agreements are customized to the customers needs as not all customers require the same level of support.