The lowdown on C-store market place
This article from C-store magazine is very informative. It really gives the low down on the c-store market place and the problems many independants are facing as larger chains are moving in.
Certainly worthwhile to check out for some insight.
Improving Your Customer Service
There are times when we forget the basics when running a store. This article touches on some areas some stores may have either forgotten or neglected.
Click on the link to read more:
ConvenienceCentral.ca - Merchandise Right - Improving Your Customer Service
Waiterless Restuarnts!
A hot new concept has recently opened in New York. You will never have to worry about the slow service, waiting for a table or a rude cashier, because there are none! A waiterless restaurant.
So-called ‘waiterless restaurants’ were first brought to the United States from Berlin in 1900, and Horn & Hardart Automats was once the largest chain of restaurants in the world. The last automat closed in 1991.
Check out the restaurants website:
Hospitality Point of Sale Scoreboard
Great article on evalutations of the top restaurant point of sale systems. AM/PM Services flag ship restaurant pos program POSitouch rated first in most categories and no lower then 3rd in the remaining ones. Click on the this link to download the article.
If you would like more information on POSitouch you can find it on our website, www.ampmservice.com, or click on this link.
POS Service and Support
Quite often we have customers who inquire about the value of having a maintenance agreement with AM/PM Service. The following article is from our site, www.ampmservice.com, and dicusses the myths and misconceptions of a maintenance agreements. Many customers feel that time and material services is a better choice.
Myths and Misconceptions of Time & Material Service
We only pay for what we get in the way of service.
Yes, but you will be paying a premium price for both parts and labour. Increasingly, a minimum charge with pay by credit card is demanded. Service response time is not assured and in fact may not be available outside of normal business hours.
The service provider will have the parts/equipment we need to replace defectives and get us operational again.
The service provider may be able to temporarily divert the necessary parts or equipment from stock, only if it doesn’t potentially affect the service to the customers with a service agreement. there is therefore no guarantee of replacement parts.
AM/PM Service and Dairy Queen
AM/PM Service is pleased to announce a new business relationship with Dairy Queen Canada. AM/PM Service has been selected to service and sell POSitouch Restaurant software installed on IBM SurePOS hardware, to new Dairy Queen Grill and Chill concepts. There are currently 3 sites installed with 4 more scheduled for completion in 2006.
Cells Phones, the next big thing in retail POS?
A company named MobileLime has developed a customer loyalty program and the ability to pay at the POS system using your cell phone.
What a great article about wireless convenience and the future. What else can the cell phone be used for? Read it here!
Mobile Enterprise Magazine - Connecting Wireless Solutions to Business Strategy
Managing your store inventory
Good article on managing store inventory. You may find it beneficial to give it quick read.
Self Check Out. What is all the hype about?
Self checkout, hype or here to stay?
What is self checkout?
Self checkout is an automated process that enables shoppers to scan, bag and pay for their purchases without human assistance. Typically, a self-scanning checkout lane looks very much like a traditional checkout lane except that the shopper interacts with a computers user interface instead of with a store employee.
What are the benefits of self checkout?
Increased Security. Most self checkouts offer different levels of security that deter against theft and human error (including video cameras, bagging station with weigh scale and an attendant).
Reduced shrinkage. Self service checkout users are reporting significantly lower shrink rates compared with conventional lanes
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Employee Theft - The Profit Killer
While I was on this site, I found another article that seemed highly relevant in todays market.
An incredible point mentioned here is that it takes approximatey $20 in sales to offset every dollar lost in theft.
Worth a read.
