Customer Service Representative

  • Burnaby BC

We are looking for a Customer Service Representative (“CSR”) Team Member to join our Burnaby office, starting immediately.  The CSR Team Members receive inbound calls of a technical nature, in a small team, call centre environment, recording the details in a work order trouble ticket dispatching the service request to the appropriate service/support divisions.  This position is highly interactive with customers and staff at all levels in the organization.

Standard Responsibilities:

  • Efficiently and effectively monitor/distribute/dispatch messages and trouble tickets
  • Providing information on services to customers and staff, eg. Status and eta updates on trouble tickets, etc.
  • Accurately record trouble ticket details as required
  • Transcription
  • Monitoring several audible communication devices (ex. Phone, pager, fax, radio, etc.)
  • Assist with basic billing
  • Data entry and filing

The successful candidate will have a strong customer service and/or call centre background and will possess the following qualifications:

  • Knowledge of Windows and MS Office and an ability to learn and use new technology
  • Excellent verbal and written communication skills. Fluency in French is considered an asset
  • Accurately transcribe verbal communication at conversation speed
  • Proficiency with general math and understanding of a 24hour clock and time zones
  • Ability to thrive in a fast paced environment
  • Detail oriented with strong multi-tasking and organizational skills
  • Ability to establish and maintain rapport with colleagues and clients
  • Ability to diffuse difficult situations
  • Comfortable and flexible in working 35-40 hours per week, with a various rotating schedule (we are open 7 days a week including most Statutory Holidays)
  • Must have access to a vehicle due to the varying schedule

If you meet the above criteria, please e-mail your resume and cover letter, indicating salary expectations, to, noting “CSR” in the subject line.
We thank all candidates for their interest, however only those selected for an interview will be contacted.  No phone calls please.