Careers


Customer Service Representative

  • Burnaby BC

We are looking for a Customer Service Representative (“CSR”) Team Member to join our Burnaby office, starting immediately.  The CSR Team Members receive inbound calls of a technical nature, in a small team, call centre environment, recording the details in a work order trouble ticket dispatching the service request to the appropriate service/support divisions.  This position is highly interactive with customers and staff at all levels in the organization.

Standard Responsibilities:

  • Efficiently and effectively monitor/distribute/dispatch messages and trouble tickets
  • Providing information on services to customers and staff, eg. Status and eta updates on trouble tickets, etc.
  • Accurately record trouble ticket details as required
  • Transcription
  • Monitoring several audible communication devices (ex. Phone, pager, fax, radio, etc.)
  • Assist with basic billing
  • Data entry and filing

The successful candidate will have a strong customer service and/or call centre background and will possess the following qualifications:

  • Knowledge of Windows and MS Office and an ability to learn and use new technology
  • Excellent verbal and written communication skills. Fluency in French is considered an asset
  • Accurately transcribe verbal communication at conversation speed
  • Proficiency with general math and understanding of a 24hour clock and time zones
  • Ability to thrive in a fast paced environment
  • Detail oriented with strong multi-tasking and organizational skills
  • Ability to establish and maintain rapport with colleagues and clients
  • Ability to diffuse difficult situations
  • Comfortable and flexible in working 35-40 hours per week, with a various rotating schedule (we are open 7 days a week including most Statutory Holidays)
  • Must have access to a vehicle due to the varying schedule

If you meet the above criteria, please e-mail your resume and cover letter, indicating salary expectations, to resumes@ampmservice.com, noting “CSR” in the subject line.
We thank all candidates for their interest, however only those selected for an interview will be contacted.  No phone calls please.