Careers


Field Service Technician

  • Vancouver BC
  • Kamloops BC
  • Calgary AB
  • Fort McMurray AB
  • Grande Prairie AB
  • Red Deer AB
  • Medicine Hat AB
  • Regina SK
  • Saskatoon SK
  • Prince Albert SK
  • Yorkton SK

AM/PM Service® has immediate career opportunities for Field Service Technicians across Canada and the USA.   Ideal candidate will be responsible for installs, repairs and maintenance on PC, ATM’s and point of sale equipment and peripherals for AM/PM’s large customer base.

 This is a full time permanent position that requires regular on-call shift work. The successful candidate should be a self-starter and have the ability to work with limited supervision, have a good understanding of computer hardware and be customer service inclined. In addition, the candidate must own a reliable vehicle.

 Duties and Responsibilities:

  • Break fix service of a wide variety of POS equipment, as well as ATM’s, PC’s, printers, retail laptops, pharmacy dispensers, meat wrappers, CISCO routers as well as a variety of other electronic peripherals
  • New system refreshes
  • Install, Moves, Adds, Changes (IMAC) procedure
  • Strive to improvise first visit repairs
  • Manage work orders to meet customers service level agreements

 Qualifications:

  • PC repair skills
  • A+ Certification an asset
  • Ability to logically troubleshoot equipment
  • Good mechanical skills
  • Good communication skills
  • Self motivated
  • Valid Driver’s license (Must provide Driver’s Abstract) and a reliable vehicle
  • Must possess the ability to follow directions to completion, and pay close attention to details
  • Ability to accurately read and complete forms
  • Willingness to travel to customer sites on a regular basis

* Experience using POS systems in retail environment, such as grocery, restaurant or gas station, is a definite asset.

Secondary education is NOT required as training will be provided in-house.  Training will include on-the-job training on various Point of Sale Hardware Systems and banking equipment.

AM/PM Service® provides a compensation package that includes base salary and benefits, a car allowance and a company gas card. Salary will be based on experience and qualifications..

If you meet the above criteria, please send your resume and cover letter, including salary expectations, to resumes@ampmservice.com, noting “Field Service Technician” in the subject line

We thank all candidates for their interest; however only those selected for an interview will be contacted.  No phone calls please.

** Please note that LMO job approval is not available for this position


Application Support Specialist

  • Burnaby BC

We are currently accepting entry to mid-level applications for the position of Point-of-Sale Specialist Software Support.  The P.O.S. Specialist is responsible for providing installation, support and training to grocery, retail and fuel stores for Windows-based Point-of-Sale (POS) Systems. The ideal candidate must have good multi-tasking and interpersonal skills, demonstrate a customer service attitude, self-motivation to learn, and the ability to work effectively in a fast-paced environment as a team player and independently.  This position does require travel and includes after-hours on-call support on a rotational basis.

Standard Responsibilities: 

  • First point of contact for all store users questions and requests
  • Troubleshoot and resolve system and user problems both remotely and on-site
  • Configures desktops, servers, POS terminals and peripherals for stores and head offices
  • Provide telephone and email support
  • Based on complexity, escalates/coordinates with manufactures, suppliers and sales team as necessary
  • Record work order tasks completely, including diagnostics, assistance, and/or repair and resolution in our application
  • Take ownership of technical issues through to resolution

The successful candidate will hold a diploma in IT or equivalent work experience, a minimum of 2 years in an IT support role, preferably with point-of-sale experience, along with the following skills and qualifications: 

  • Current A+ Certification, MCSE or equivalent
  • Knowledge of POS hardware including scanner/scales, receipt printers and EFT hardware an asset
  • Knowledge and experience with Windows XP, Windows 7, Windows Server 2003/2008
  • Strong knowledge of working with PC hardware (workstation and server)
  • Good understanding of LAN and WAN concepts and local area network administration
  • Experience with data queries using Microsoft Access and/or Microsoft SQL Server an asset
  • Excellent command of the English language, both verbal and written
  • Demonstrated ability to work with minimal direction and exercise strong initiative, judgment and confidentiality
  • An ability to learn and understand proprietary POS systems quickly
  • Ability to work effectively on an independent basis
  • A proactive attitude towards problem identification and resolution
  • Effectively demonstrate patience and understanding of users expectations of immediate problem resolution
  • Knowledge of Grocery or Retail industry is an asset

If you meet the above criteria, please e-mail your resume and cover letter to resumes@ampmservice.com, indicating salary expectations and noting “Application Support” in the subject line.

* Please note that LMO job approval is NOT available for this position.


POS Systems Trainer

  • Burnaby BC

Do you have experience in the Fine Dining or Quick Service Restaurant Industry and are looking to turn your job experience into a CAREER?  Are you a natural leader with a passion for technology?  If so, this may be the opportunity for you!  AM/PM is currently seeking an experienced POS System Trainer, to implement and train end users in a variety of restaurant concepts.

This highly independent role will require some travel and includes, but is not limited to:

  • Training restaurant management teams and staff on POS systems
  • Implementing advanced system features
  • Providing support for the POS system end users
  • Contributing to the development of the Company and industry standards, supporting and adopting best practices

The successful candidate will be a POS power user, such as an experienced server or Restaurant Manager, and will possess the following qualifications:

  • Knowledge and proficiency in POS systems
  • Ability to communicate clearly and precisely, both written and verbal, with a focus on customer service
  • Strong technical ability and mindset
  • Ability to analyze post implementation issues and find solutions
  • High degree of attention to detail
  • A team player with the ability to perform with minimal supervisory directives
  • A training or instructing background is a definite asset

Candidates must be willing to travel (approx. 5 days per month) in Western Canada as the position involves site visits for POS application installations and training. This position also requires call dial-in support during and outside of regular business hours (approximately 1 week per month rotation).

If you meet the above criteria, please e-mail your resume and cover letter, indicating salary expectations, to resumes@ampmservice.com, noting “POSTrainer” in the subject line.

We thank all candidates for their interest, however only those selected for an interview will be contacted.  No phone calls please.

* Please note that LMO job approval is NOT available for this position.


Software Support Technician

  • Burnaby BC

We are currently accepting applications for the position of Software Support Technician in our Burnaby office.

 This position is responsible for:

  • providing excellent customer service & communication
  • Troubleshoot a variety of systems over the phone via remote networking
  • Providing Fast and efficient software resolutions
  • Following all work order related activities (Call closing, updating remarks)
  • When not directly supporting customers, participate in tasks throughout the software development life cycle; including user requirements, development, functional specification development, design, implementation, verification, installation, commissioning and training. Support the implementation team & end-users from project initiation through implementation, ensuring a superior experience for the client.

Required Qualifications:

  • Experience in a customer facing support role
  • Working knowledge of networking and mobile devices
  •   Excellent command of the English language, both verbal and written
  • Demonstrated ability to work with minimal direction and exercise strong initiative, judgment and confidentiality
  • An ability to learn and understand proprietary POS systems quickly
  • Ability to work effectively on an independent basis
  • A proactive attitude towards problem identification and resolution
  • Effectively demonstrate patience and understanding of users expectations of immediate problem resolution
  • Knowledge of Hospitality or Retail industry is an asset
  • Knowledge of POS hardware including receipt printers and EFT hardware an asset

We offer a competitive compensation package including benefits, vacation, and the potential to advance your career with a growing company as it expands its North American business.

If you meet the above criteria, please e-mail your resume and cover letter, indicating salary expectations, to resumes@ampmservice.com, noting “Software Support-SD” in the subject line.

We thank all candidates for their interest, however only those selected for an interview will be contacted.  No phone calls please.

* Please note that LMO job approval is NOT available for this position.


Customer Service Representative

  • Burnaby BC

We are looking for a Customer Service Representative (“CSR”) Team Member to join our Burnaby office, starting immediately.  The CSR Team Members receive inbound calls of a technical nature, in a small team, call centre environment, recording the details in a work order trouble ticket dispatching the service request to the appropriate service/support divisions.  This position is highly interactive with customers and staff at all levels in the organization.

Standard Responsibilities:

  • Efficiently and effectively monitor/distribute/dispatch messages and trouble tickets
  • Providing information on services to customers and staff, eg. Status and eta updates on trouble tickets, etc.
  • Accurately record trouble ticket details as required
  • Transcription
  • Monitoring several audible communication devices (ex. Phone, pager, fax, radio, etc.)
  • Assist with basic billing
  • Data entry and filing

The successful candidate will have a strong customer service and/or call centre background and will possess the following qualifications:

  • Knowledge of Windows and MS Office and an ability to learn and use new technology
  • Excellent verbal and written communication skills. Fluency in French is considered an asset
  • Accurately transcribe verbal communication at conversation speed
  • Proficiency with general math and understanding of a 24hour clock and time zones
  • Ability to thrive in a fast paced environment
  • Detail oriented with strong multi-tasking and organizational skills
  • Ability to establish and maintain rapport with colleagues and clients
  • Ability to diffuse difficult situations
  • Comfortable and flexible in working 35-40 hours per week, with a various rotating schedule (we are open 7 days a week including most Statutory Holidays)
  • Must have access to a vehicle due to the varying schedule

If you meet the above criteria, please e-mail your resume and cover letter, indicating salary expectations, to resumes@ampmservice.com, noting “CSR” in the subject line.
We thank all candidates for their interest, however only those selected for an interview will be contacted.  No phone calls please.


Parts and Logistics Clerk

  • Burnaby BC

Currently we are seeking a full time Parts and Logistics Clerk.

We are looking for someone who has a pleasant, can-do attitude to join our team. This position is based out of our head office, located in Burnaby, BC. We offer competitive wages and comprehensive benefits package.

Full Time, Permanent Monday- Friday 8:00AM-5:00PM (Occasional Saturday)

The key responsibilities for this position include, but are not limited to:

  • Process and picking orders from racks and stage by bay doors to be loaded into delivery trucks; ensure the accurate picking of the ordered items
  • Administrative duties include processing RMA requests, Data Entry and Inventory Control
  • Ensure all products are packed according to appropriate shipping procedures and are shipped out
  • General organization/maintenance in shipping areas
  • Receiving all purchase order materials
  • Inspect incoming materials
  • Communicate with purchaser and logistics manager regarding material discrepancies
  • Maintain receiving records
  • Perform procedures related to inventory control
  • Handle materials exceeding 30 pounds; use equipment such as a pallet jack and forklift
  • Ensure all pertinent safety regulations are adhered to with regards to the safe operation and use of all equipment, machinery and handling of materials

Qualifications:

  • 1 + years of experience in either a Receiver or a Shipper capacity
  • Excellent attention to details and accuracy in data entering
  • Able to lift materials more than 30lbs
  • Able to work independently or in a team environment
  • Experience as a user of computer systems applications
  • Strong organization skills while able to multitask
  • Strong orientation towards safety; WHMIS certification an asset
  • Knowledge of Point of Sale(POS) equipment or Computer components an asset

If you meet the above criteria, please e-mail your resume and cover letter, indicating salary expectations and noting “Logistics Clerk” in the subject line.

We thank all candidates for their interest, however only those selected for an interview will be contacted.  No phone calls please.


Account Manager (Outside Sales)

  • Vancouver BC
  • Edmonton AB
  • Winnipeg MB
  • Toronto ON

Are you a seasoned sales professional with experience selling to the restaurant and/or grocery industry? Are you looking to be a part of an outstanding team with one of North America’s largest independent Technology Solutions Provider?

If so, this may be the next career opportunity for you!

AM/PM Service®, a full service technology solutions provider servicing the restaurant/ grocery retail industry,is looking for  experienced Account Managers.

Account Manager Job Duties: 

  • Aggressively prospecting, cold calling, qualifying opportunities for new business in the Restaurant/Grocery industries using a consultative sales approach
  • Accountable for building and maintaining strategic and mutually beneficial relationships with small to medium sized businesses in targeted markets
  • Prepare, present and demonstrate hardware & software products to prospective and existing customers making sound recommendations
  • Executing win-win solutions that enhances client’s ability to maximize their ROI while achieving company’s revenue goals
  • Closing sales opportunities by building rapport with potential account; explaining product and service capabilities; overcoming objections; preparing contracts
  • Constantly managing existing accounts ensuring maximum up times and needs are achieved

 Skills/Qualifications: 3 years Outside Sales Experience, Cold Calling Skills, Prospecting Skills, Persistence, Negotiation Skills, Closing Skills, Presentation Skills, Internal Communications, Written & Verbal Communication, Motivation for Sales, Sales Planning, Territory Management, Achieving Sales Goals, Team building, Computer/ Windows OS skills

AM/PM Service® offers base salary as well as sales commission.

To join our team, please e-mail your resume and cover letter, indicating salary expectations to resumes@ampmservice.com, noting “Account Manager” in the subject line.

We thank all candidates for their interest; however only those selected for an interview will be contacted.  No phone calls please.