Software Support Technician

Burnaby, BC

We are currently accepting applications for the position of Software Support Technician in our Burnaby office.

    Standard Responsibilities:
  • Providing excellent customer service & communication
  • Troubleshoot a variety of systems over the phone via remote networking
  • Providing Fast and efficient software resolutions
  • Following all work order related activities (Call closing, updating remarks)
  • When not directly supporting customers, participate in tasks throughout the software development life cycle; including user requirements, development, functional specification development, design, implementation, verification, installation, commissioning and training. Support the implementation team & end-users from project initiation through implementation, ensuring a superior experience for the client.

Required Qualifications:

  • Experience in a customer facing support role
  • Working knowledge of networking and mobile devices
  • Excellent command of the English language, both verbal and written
  • Demonstrated ability to work with minimal direction and exercise strong initiative, judgment and confidentiality
  • An ability to learn and understand proprietary POS systems quickly
  • Ability to work effectively on an independent basis
  • A proactive attitude towards problem identification and resolution
  • Effectively demonstrate patience and understanding of users expectations of immediate problem resolution
  • Knowledge of Hospitality or Retail industry is an asset
  • Knowledge of POS hardware including receipt printers and EFT hardware an asset

We offer a competitive compensation package including benefits, vacation, and the potential to advance your career with a growing company as it expands its North American business.

If you meet the above criteria, please e-mail your resume and cover letter, indicating salary expectations, to resumes@ampmservice.com, noting “Software Support-SD” in the subject line.

We thank all candidates for their interest, however only those selected for an interview will be contacted. No phone calls please.

* Please note that LMO job approval is NOT available for this position.