Application Support Specialist

Burnaby, BC

We are currently accepting entry to mid-level applications for the position of Point-of-Sale Specialist Software Support. The P.O.S. Specialist is responsible for providing installation, support and training to grocery, retail and fuel stores for Windows-based Point-of-Sale (POS) Systems. The ideal candidate must have good multi-tasking and interpersonal skills, demonstrate a customer service attitude, self-motivation to learn, and the ability to work effectively in a fast-paced environment as a team player and independently. This position does require travel and includes after-hours on-call support on a rotational basis.

    Standard Responsibilities:
  • First point of contact for all store users questions and requests
  • Troubleshoot and resolve system and user problems both remotely and on-site
  • Configures desktops, servers, POS terminals and peripherals for stores and head offices
  • Provide telephone and email support
  • Based on complexity, escalates/coordinates with manufactures, suppliers and sales team as necessary
  • Record work order tasks completely, including diagnostics, assistance, and/or repair and resolution in our application
  • Take ownership of technical issues through to resolution

The successful candidate will hold a diploma in IT or equivalent work experience, a minimum of 2 years in an IT support role, preferably with point-of-sale experience, along with the following skills and qualifications:

  • Current A+ Certification, MCSE or equivalent
  • Knowledge of POS hardware including scanner/scales, receipt printers and EFT hardware an asset
  • Knowledge and experience with Windows XP, Windows 7, Windows Server 2003/2008
  • Strong knowledge of working with PC hardware (workstation and server)
  • Good understanding of LAN and WAN concepts and local area network administration
  • Experience with data queries using Microsoft Access and/or Microsoft SQL Server an asset
  • Excellent command of the English language, both verbal and written
  • Demonstrated ability to work with minimal direction and exercise strong initiative, judgment and confidentiality
  • An ability to learn and understand proprietary POS systems quickly
  • Ability to work effectively on an independent basis
  • A proactive attitude towards problem identification and resolution
  • Effectively demonstrate patience and understanding of users expectations of immediate problem resolution
  • Knowledge of Grocery or Retail industry is an asset

If you meet the above criteria, please e-mail your resume and cover letter to resumes@ampmservice.com, indicating salary expectations and noting “Application Support” in the subject line.

* Please note that LMO job approval is NOT available for this position.